Baseus Lotis Y1 Cat Water Fountain

Name: Baseus Lotis Y1 Cat Water Fountain
Brand: baseus
SKU: ACLY000102
Price: 59.99 USD
Availability: OutOfStock

$59.99 USD

Sold out

SKU: ACLY000102

Lotis Y1 Cat Water Fountain t is a pet hydrating product with a 4-layer filtration system, multiple filter replacement, detachable water tank, 84oz capacity, and able to be controlled through App.

● 2.5L Cat Fountain
● Quadruple Filtration System
● Detachable Water Tank
● Safety Protection
● APP Control via Bluetooth

Ship to:US

Variant

Shipping Policy

Free Shipping on Orders Over?
$20

How long does delivery take?
3-7 working days.

What countries do you ship to?
US only.

We cannot deliver to the following areas:
1. Alaska

2. American Samoa

3. Guam

4. Hawaii

5. Marshall Islands

6. Northern Mariana Islands

7. Palau

8. Puerto Rico

9. Rhode Island

10. US Virgin Islands

11. Armed Forces Americas

12. Armed Forces Europe

13. Armed Forces Pacific

Thank you for your understanding.

How will my delivery be shipped?
Amazon functions as our logistics partner to ship out Baseus products. They will choose the carrier that they think works best for our customers.

I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Please note that if you use the shipping address of the logistic company to deliver parcels to other regions or countries, the extra costs incurred need to be borne by you.

Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?
Please contact customer support at shopify.us@baseus.com .

Return Policy

Baseus has implemented an easy and straightforward Return Policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.

Local offline stores

You can entrust agents to provide replacement services. Alternatively, customers may also seek after-sales services via Baseus' official website.

Online purchased from other channels

Please contact the corresponding platforms or online distributors. If any further questions arise, customers can reach out to Baseus on this page.

Online purchased from Baseus Official Website

You are in the right place! Please follow the provided return procedure instructions and verify their coverage under the warranty period.

Return Validity Period

7 Days Money-Back Policy
Baseus guarantees a 7-Day Money-Back policy for no reason (E-commerce channel). If non-quality problems arise, customers shall bear the postage for the return, and the merchant shall bear the postage for re-delivery. Invoices and gifts must be returned together. The 7-day Money-Back product must be guaranteed to be a product that does not affect secondary sales, with only unpacked packaging, and some products that should not be used.

15 Days Free Exchange Policy
If the product(s) have performance failures under normal use conditions, after testing and confirmation by our customer support team, a free exchange policy is applicable within the validity exchange period.

Return Procedures

1. Contact our customer support team at shopify.us@baseus.com with the following information:

Email address used to place the order
Order number(s)
Proof of the faulty product, e.g. video or photo proof
Name of the product(s) you’d like to return

2. Request for a Return Mailing Label in the email.

3. You will receive an email with the Return Mailing table afterward, please fill out the form and ship back the product(s) with it to our fulfillment centers.

The form contains the following two sections:

Return Mailing Label: A label that contains the address of the fulfillment center that will be receiving and processing the return. You need to affix the label on the return package. You may choose your preferred logistics operators.

Note*: Postage is not provided on the return mailing letter.

Return Authorization Slip: A form that contains a barcode and item description for the products being returned. The slip must be included inside the return package alongside the items.

Once our fulfillment centers receive the package, the refund process will begin.

Note*: If the shipping item(s) is over $39, or for speeding up the refund process, consider using a shipping service that provides tracking, or purchasing shipping insurance and send over the tracking number to our customer support team. Otherwise, Baseus cannot guarantee the item(s) could be successfully returned.

Expected Processing Timelines

Here's a breakdown of the different stages and estimated timelines involved:

Customer returns products: This step can take up to 5 business days for the customer to initiate the return process.
Receive products and process return: Once the products have been received, it can take up to 5 business days to process the return and verify that the items are in good condition for resale.
Money return process: After the return has been processed, it can take an additional 0-10 business days for the refund to be issued back to the customer's original payment method.

Overall, the entire process can take up to 20 business days, depending on how long it takes for the customer to initiate the return process and for the return to be processed and refunded.

Refund

The refund will be credited back using the same method as when you paid the order. After we receive your returned package(s), we will handle your refund immediately, and the corresponding bank will take over the process of the refund. In most cases, you receives the refund within 10 business days. Processing time can vary between banks.

Why choose Baseus Lotis Y1 cat fountain?

The Baseus cat water fountain simulates a fresh flowing water spring and is equipped with a quadruple filter element to keep the water clean for a long time, satisfying the curiosity and exploration nature of pets, and every sip is fresh water.

Double water bowl design, the first choice for multi-cat families
Quadruple filtration system
APP control, no need to bend over
Water shortage reminder, intelligent power off to prevent dry burning
84OZ large capacity water storage
The noise is lower than 30db, which is inaudible to humans
Food grade material, BPA free
Two transparent windows to check the water level at any time

High-efficiency filter device

The pet water fountain built-in LED, let you know the bucket capacity at any time, to ensure that pets drink enough water. (The LED indicator inside the water tank can be turned off through the APP)

Transparent window

Just attach this magsafe compatible battery pack to your iPhone 13/12 Series for 7.5W magnetic wireless charging.

Runs ultra quietly

Baseus water fountain runs on less than 30 dB which is ultra-quiet and you will hardly notice the noise.

The water tank is separated from the base, and there is no need to pick up the base when cleaning to avoid water tank leakage and entanglement of the power cord.

Important Reminders:

For your pet's health and to extend the life of your pet's water dispenser, it is recommended to change the water thoroughly and clean the tank, tray, foam filter and pump at least once a week. This will reduce stains in the water bowl.
Replace the filter element every 2-4 weeks. If you have multiple pets in your home or the local water quality is poor, please replace the filter element every 2-3 weeks.
If the water dispenser is noisy, check that the water level has reached the minimum level and that the water pump is not scaled.
2 filter elements are a set, so when you replace the filter element, you need to replace both.
Only for indoor use.

How to replace the filter element?

Please soak the filter up for 2 times and wash it gently before you install it.
Take off the water storage bowl, and open the filter tray, and take out the filters.
Push the lids of the filters open, and replace the filters.
After you change the filters, please press the power button for 5s, after the orange indicator goes out, the reset is successful.

How to install and use the APP?

Scan the QR code in the manual, or search for Baseus in the mobile app store, download and install the Baseus APP.
Turn on the bluetooth on your phone, and open the app and click “+” on the upper right corner of the home page, and bind the device.
Note: The water dispenser should be properly installed and connected to power supply, during which time the bluetooth must be turned on.
Enter the “Add Device” interface and select “Baseus Lotis Y1” to add it on your phone.
Open the device in the app to start operating.
(APP is connected via bluetooth, there will be a certain distance limit)

What You Will Get:

1 x Pet Water Fountain
1 x Adapter + Power Cable
2 x Filters 1 x Cleaning Brush
1 x Instruction Manual

Free Shipping on Orders Over $20

Baseus's official website supports delivery to most areas of the United States. The orders placed in US are shipped by Amazon Shipping, UPS and USPS. It usually takes 3-7 business days for your package to be delivered.

See more details about shipping on our shipping policy page

Returns

Customers can return the item to us in its original condition within 7 days of receipt.

See our return policy for more details about what is needed for a smooth return process.

More infoation about how to warranty can be found in our Warranty Page.

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Baseus Lotis Y1 Cat Water Fountain

Shipping Policy