Worry-Free Delivery

NOTE: The Worry-Free Delivery service is currently only available to users of the United States at www.baseus.com.

Dear customer, we're delighted that you've chosen Baseus. Your trust means the world to us.

We warmly welcome you to consider our Worry-Free Delivery shipping insurance. It's designed to safeguard your order during transit, offering peace of mind against potential issues like loss, damage, or delay.

Here are some FAQs about our shipping insurance for your reference:

Where to apply for the claim?

Our Store offers the Worry-Free Purchase service buying option on the cart page.

· Lost in-transit

· Item damaged in transit

· Package stolen or missing after delivery

· Shipment significantly delayed

If you no longer require Seel Worry-Free Purchase protection, you can cancel in the following ways and receive a refund:

1. Within 24 hours, you can simply click the cancel link in the Worry-Free Purchase confirmation email.

2. If the order is older than 24 hours, please contact Seel at support@seel.com.to request a special refund.

If you purchased Worry-Free Purchase protection with your order, then Seel will send you a confirmation of your Worry-Free Purchase via email with the detailed coverages included for your order. Worry-Free Purchase is not refundable unless the entire order is canceled.

Seel Worry-Free Purchase protection is an optional add-on protection that can be selected during the checkout process, to cover in transit issues like theft, lost, or damaged packages. If you do not wish to buy this protection coverage simply remove it from your cart.

Seel will process your application within 48 hours, and you can access the Seel Resolution Center to submit a claim request from either the tracking page in-store or the policy confirmation email:

· The Tracking Page

· The Policy confirmation email sent by Seel

To qualify for the payout, you’ll need to follow the reporting time requirements:

· For issues of loss- when the package is not delivered- the issue cannot be reported sooner than 30 days from the date it was shipped- for domestic shipments (and 60 days for international shipments).

· Issues of damage must be reported within 7-days from the date of delivery.

· Issues of theft must be reported within 7-days from the date of delivery.

· Requests to return must be reported within 7-days from the date of delivery.

Once your payout request has been reviewed & accepted, you will choose a method of payout. General timing is listed below:

· Direct Deposit: 1-3 business days following return acceptance

· PayPal Transfer: 1 hour following return acceptance

· Venmo Transfer: 1 hour following return acceptance

When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of the damage. To file and qualify for a claim of damage, the following supporting documents are required:

1. Clear photo(s) of the carrier packaging and product package

2. Clear photo(s) of how the item(s) are damaged

The payout amount for damage is determined by the evaluation results, up to 100% of the purchased value, depending on how the damage affects the usability of the item(s). Note that damage in packaging without affecting the item(s) inside, and clear pre-shipment item defects are not covered. The supporting documents you provide will directly affect our evaluation. Please make sure to provide detailed evidence to facilitate your resolution process.

a. If the shipment is marked by the carrier "lost", or "delivery" scan 30 days after shipment, you don’t need to provide any additional proof.

b. If the shipment has shown a "delivery" scan, but was not received, we encourage you to look around in your neighborhood or mail hub first. If, however, you still can’t find your package, we might need one of the following as the supporting document to qualify for a claim of loss:

· Police report

· Security footage

· Carrier letter

· Written documentation from an authority/leasing office detailing

For scenario "b", if this is the first occurrence of such a situation with your package, Seel will provide compensation without requiring any supporting documents. However, if the same situation occurs again, supporting documents will be mandatory.

No supporting docs are required for a claim of delay. Such cases will be automatically judged based on the tracking info of your package's tracking number.

We hope this information helps you make an informed decision. If you have any further questions, please don't hesitate contact us at shopify.us@baseus.com.