Support Center

Welcome to Baseus Customer Support Center
This page is for customer to reach us if you encounter any issue with your product(s), or for you to help others based on your experience and knowledge.

If product(s) within warranty presents defection, please claim warranty down below. Thank you!

FAQ
Question:
How to request after-sale support?
Answer:
1. For product(s) purchased online (official stores), please contact our customer support for after-sales assistance, or send email to shopify.us@baseus.com;
2. For product(s) purchased online (non official stores), please contact the corresponding retailer;
3. For product(s) purchased in physical store in your country/region, please contact the corresponding seller.
Question:
Where can I check the after-sale services policy?
Answer:
Click here to learn about the after-sale policy of our products.
Question:
How to request after-sale support for products presenting quality issue purchased from retailer or distributor?
Answer:
1. For product(s) purchased online, please contact the corresponding store's customer support;
2. For product(s) purchased offline, please contact the corresponding store or distributor's customer support
Question:
For product purchased on non-official store and non-authorized retailer, who is responsible for the after-sale support?
Answer:
1. Please contact the corresponding store to claim warranty. To protect your rights and interests;
2. please consider purchasing from our official stores or authorized stores at first place.
Question:
Where can I check the information on official stores?
Answer:
Click here to learn about.
Question:
How to receive latest updates from Baseus?
Answer:
Subscribe or register an account at the end of this page. Newsletter on latest events will be sent irregularly. Thank for your support!
Question:
Where can I download the Baseus APP?
Answer:
Tap this link to download https://us.baseus.com/download
Question:
Other questions
Answer:
Fill in your questions or concerns.
×
Sale

Unavailable

Sold Out