United States/English
Baseus Bowie MA10 TWS Wireless Earbuds
Immerse in top-notch sound quality with ANC filtering out -48 dB ambient noise, enjoy up to 8 hours of playtime on a single charge, and stay connected with the impeccable connection speed and stability of Bluetooth 5.3.
● Quality Sound Approved by Oscar-Awarded Composer
● Immersive -48dB Active Noise Cancelling Earbuds
● 140H Playtime & 1.5H Fast Charging
● Performant for the Gym Thanks to IPX6
● Bluetooth 5.3 Ensuring Faster & Stable Connection
Shipping & Return Policy
Shipping & Delivery
1.1 Shipping Fee
Free Shipping on Orders Over $20.
There is a shipping fee of $6.9 for orders under $20.
1.2 Shipping Zones
Normally, your order will be directly dispatched from the warehouse near your location.
The delivery time for items is as follows: (only for the items purchased directly on baseus.com.)
|
Shipped From |
Processing Time |
Shipping Time |
|
US |
1-2 Business day |
3-8 Business days |
| HongKong | 1-2 Business day | 10-20 Business days |
*Delivery Time= Processing Time + Shipping Time
*For policy reasons, we do not support filling in PO Box/APO/FPO/DPO addresses or military addresses.
During Black Friday, expect extended delivery times due to high demand and increased order volume.
1.3 Delivery Areas
Baseus official website supports delivery to most areas of the United States. We cannot deliver to the following areas:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
Thank you for your understanding.
1.4 Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.
1.5 Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team shopify.us@baseus.com.We cannot change the shipment information once the product is en route.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhaps those packages are delivered on different time. Please wait 7 days and contact us for logistic tracking.
Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
Q: What do I need to do when I received a different product instead of what I ordered?
Please contact customer support at shopify.us@baseus.com.
Return & Refunds
Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
2.1 7-Day No Reason Return and 30-Day After-Sales Guarantee
- Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 business days of receiving a product if the product has a manufacturing defect.
2.2 How to start a return
- Contact the Baseus customer service team by email at shopify.us@baseus.com to obtain a return shipping address with the following information:
-
Order number
-
Proof of purchase
-
Video or photo of the faulty product (if applicable)
- Request for a Return in the email.
-You will receive an email with the return process with address and precautions.
2.3 Return shipping cost
For non-quality related warranty claims, buyer is responsible for shipping costs. The seller is responsible for shipping costs if he requests a return for product inspection.
Shipping costs should be covered by the buyer in the following situations:
- Customer issues (dislike, unwanted)
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning incorrect items
- Returning items claimed to have defects but found by Baseus quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
If the shipping item is over $39, please consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, Baseus cannot guarantee items are successfully returned.
2.4 Refund Policy
All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank.
Non-refundable situation
- A package with visible wear or damage
- Lost or stolen products
- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Items that are not from Baseus
- The product was used or dismantled
Shipping & Return Policy
Shipping & Delivery
1.1 Shipping Fee
Free Shipping on Orders Over $20.
There is a shipping fee of $6.9 for orders under $20.
1.2 Shipping Zones
Normally, your order will be directly dispatched from the warehouse near your location.
The delivery time for items is as follows: (only for the items purchased directly on baseus.com.)
|
Shipped From |
Processing Time |
Shipping Time |
|
US |
1-2 Business day |
3-8 Business days |
| HongKong | 1-2 Business day | 10-20 Business days |
*Delivery Time= Processing Time + Shipping Time
*For policy reasons, we do not support filling in PO Box/APO/FPO/DPO addresses or military addresses.
During Black Friday, expect extended delivery times due to high demand and increased order volume.
1.3 Delivery Areas
Baseus official website supports delivery to most areas of the United States. We cannot deliver to the following areas:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
Thank you for your understanding.
1.4 Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.
1.5 Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team shopify.us@baseus.com.We cannot change the shipment information once the product is en route.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhaps those packages are delivered on different time. Please wait 7 days and contact us for logistic tracking.
Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
Q: What do I need to do when I received a different product instead of what I ordered?
Please contact customer support at shopify.us@baseus.com.
Return & Refunds
Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
2.1 7-Day No Reason Return and 30-Day After-Sales Guarantee
- Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 business days of receiving a product if the product has a manufacturing defect.
2.2 How to start a return
- Contact the Baseus customer service team by email at shopify.us@baseus.com to obtain a return shipping address with the following information:
-
Order number
-
Proof of purchase
-
Video or photo of the faulty product (if applicable)
- Request for a Return in the email.
-You will receive an email with the return process with address and precautions.
2.3 Return shipping cost
For non-quality related warranty claims, buyer is responsible for shipping costs. The seller is responsible for shipping costs if he requests a return for product inspection.
Shipping costs should be covered by the buyer in the following situations:
- Customer issues (dislike, unwanted)
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning incorrect items
- Returning items claimed to have defects but found by Baseus quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
If the shipping item is over $39, please consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, Baseus cannot guarantee items are successfully returned.
2.4 Refund Policy
All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank.
Non-refundable situation
- A package with visible wear or damage
- Lost or stolen products
- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Items that are not from Baseus
- The product was used or dismantled
Baseus Bowie MA10
Mute the World for a While
-49dB ANC | 140H Playtime | IPX6 Waterproof | Bluetooth 5.3 | Ergonomic Fit
- -48dB is the maximum noise cancelation level, as tested by Baseus lab. Actual result may vary under different scenarios.
- Baseus lab tests show a maximum of 8 hours of audio playback on a single charge, and a total of 140 hours counting charging case’s, with ANC turned OFF and volume at 70%.
- BRC Baseus Rapid Charge provides 2 hours of playtime on both earbuds after just 10-min charge with the charging case based on Baseus lab tests. Conditions apply on abovementioned 2 hours of playtime.
- (1) To use “Find my buds”, download the Baseus app, initiate pairing, and ensure that Bluetooth and GPS of devices are both ON;
- (2) Searching for a single earbud is supported by selecting the L or R option, and the corresponding one will emit an alarm;
- (3) Pairing and battery status are display on the App;
- (4) Choose between 3 presets noise cancelation level or customize it from 1-10 as you prefer;
- Above data are all based on Baseus lab tests. Actual result may vary as testing conditions and environments apply.
Material: ABS+PC
Bluetooth: V5.3
Communication distance: 10m
Music playing time: About 8 hours (volume at
70%)
Playtime with a charging bin: About 130~140
hours
Battery capacity: 50mAh/0.185Wh (earphones) ; 2500mAh/9.25Wh
(charging bin)
Earphone rating input: DC5V⎓100mA
Charging bin rating input: DC5V⎓1200mA
Earphone rating consumption current: 7.5mA
Charging bin rating current consumption: 350mA
Fully charging time: About 3 hours
Frequency response range: 20Hz-20kHz
Charge interface: Type-C
Compatibility: Compatible with most of wireless devices
Product Dimensions: 3.23 x 1.77 x 1.50 inches
Item Weight: 107g≈3.77ounces
What's in the box: Fast Charging Case, Earbuds (L&R), Type C Charging Cable, User Manual, Warranty
Card
Free Shipping Over $20
Free Shipping on Orders Over $20
We supports delivery to most areas of the United States. We have partnered with FedEx, DHL, and USPS for logistics to ship out Baseus products.
It usually takes 3-8 business days for your package to be delivered.
We do not ship to a P.O. Box or APO/FPO/DPO addresses.
See more details about shipping on our Shipping policy page.
Free Shipping Over $20
Free Shipping on Orders Over $20
We supports delivery to most areas of the United States. We have partnered with FedEx, DHL, and USPS for logistics to ship out Baseus products.
It usually takes 3-8 business days for your package to be delivered.
We do not ship to a P.O. Box or APO/FPO/DPO addresses.
See more details about shipping on our Shipping policy page.
7-Day Money Back Guarantee
Returns
Customers can return the item to us in its original condition within 7 days of receipt.
See our return policy for more details about what is needed for a smooth return process.
7-Day Money Back Guarantee
Returns
Customers can return the item to us in its original condition within 7 days of receipt.
See our return policy for more details about what is needed for a smooth return process.
Hassle-Free Warranty
More infoation about how to warranty can be found in our Warranty Page.
Hassle-Free Warranty
More infoation about how to warranty can be found in our Warranty Page.