Baseus PortalJoy 13 in 1 USB-C Hub
Baseus PortalJoy 13 in 1 USB-C Hub
Baseus PortalJoy 13 in 1 USB-C Hub_back
Baseus PortalJoy 13 in 1 USB-C Hub_font
Baseus PortalJoy 13 in 1 USB-C Hub_Side
Baseus PortalJoy 13 in 1 USB-C Hub_Side
Baseus PortalJoy 13 in 1 USB-C Hub

Baseus PortalJoy 13 in 1 USB-C Hub

Sale price$69.99 USD
SKU: B00053002811-00

Equipped with 2 HDMI ports, 1 Displayport, and 1 VGA port, allowing you connect two or three external monitors simultaneously to your setup with the combination of these ports, providing you with ample screen space for multitasking, editing, or enjoying high-quality multimedia content depending on your specific requirements.

● Efficient Connectivity of Multiple Monitor
● Max 4K@120Hz Output Via DisplayPort1.4 With DSC
● 10Gbps Super Speed Data Transfer With USB 3.1
● Gigabit Ethernet and PD 100W Power Delivery

In stock
Quantity:
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Shipping & Return Policy

Shipping & Delivery

1.1 Shipping Fee

Free Shipping on Orders Over $20.

There is a shipping fee of $6.9  for orders under $20.

1.2 Shipping Zones

Normally, your order will be directly dispatched from the warehouse near your location.

The delivery time for items is as follows: (only for the items purchased directly on baseus.com.)

Shipped From

Processing Time

Shipping Time

US

1-2 Business day

3-8 Business days

*Delivery Time= Processing Time + Shipping Time

*For policy reasons, we do not support filling in PO Box/APO/FPO/DPO addresses or military addresses.

During Black Friday, expect extended delivery times due to high demand and increased order volume.

1.3 Delivery Areas

Baseus official website supports delivery to most areas of the United States. We cannot deliver to the following areas:

  1. Alaska
  2. American Samoa
  3. Guam
  4. Hawaii
  5. Marshall Islands
  6. Northern Mariana Islands
  7. Palau
  8. Puerto Rico
  9. Rhode Island
  10. U.S. Virgin Islands
  11. Armed Forces Americas
  12. Armed Forces Europe
  13. Armed Forces Pacific

Thank you for your understanding.

1.4 Taxes and Duties

The purchase price does NOT include import duties, VAT, and other taxes and fees.

1.5  Frequently Asked Questions

Q: Can I change the shipping address of my order?

A: Orders can be edited or canceled only before the shipment via our customer support team shopify.us@baseus.com.We cannot change the shipment information once the product is en route.

Q: The logistics track has not been updated after shipment. What should I do?

A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.

Q: Why did I only receive part of my order?

A: We might have divided your order into several packages. Perhaps  those packages are delivered on different time. Please wait 7 days and  contact us for logistic tracking.

Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?

A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please  contact us, we would love to help you.

Q: What do I need to do when I received a different product instead of what I ordered?

Please contact customer support at shopify.us@baseus.com.

 

Return & Refunds

Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.

2.1  7-Day No Reason Return and 30-Day After-Sales Guarantee

- Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.

- Within 30 business  days of receiving a product if the product has a manufacturing defect.

2.2 How to start a return

- Contact the Baseus customer service team by email at shopify.us@baseus.com to obtain a return shipping address with the following information:

  1. Order number
  2. Proof of purchase
  3. Video or photo of the faulty product (if applicable)

 

- Request for a Return in the email.

-You will receive an email with the return process with address and precautions.

2.3 Return shipping cost

For non-quality related warranty claims, buyer is responsible for shipping costs. The seller is responsible for shipping costs if he requests a return for product inspection.

Shipping costs should be covered by the buyer in the following situations:

- Customer issues (dislike, unwanted)

- Returning products for any reason other than a proven defect

- Warranty claims on items taken outside the original country of purchase

- Buyer's accidental returns

- Returning incorrect items

- Returning items claimed to have defects but found by Baseus quality control to be in working condition

- Returning defective items in international shipping

- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

If the shipping item is over $39, please consider using a shipping service that  provides tracking, or purchasing shipping insurance. Otherwise, Baseus  cannot guarantee items are successfully returned.

2.4  Refund Policy

All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it  may take up to 7-15 business days to reflect in your original payment method.

If you haven't received your refund for a long time after we process your refund, please check with the paying bank.

Non-refundable situation

- A package with visible wear or damage

- Lost or stolen products

- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.

- Free products

- Repairs through 3rd parties

- Purchases from unauthorized resellers

- Items that are not from Baseus

- The product was used or dismantled


WARM TIPS

1. How To Check Your DisplayPort (DP) Version

  • If you're using a Windows device, you can know which version of DP you have by checking your CPU generation: DP version 1.2 if your CPU is Intel generation 10 or earlier; DP version 1.4 if your CPU is Intel generation 11 or later; DP version 1.4 if you're using a workstation laptop with an NVIDIA GPU.
  • If you're using a MacBook, iMac, or iPad, you can find your DP version from the list: DP 1.4: iPad Pro (3rd generation and later), MacBook Pro ( 2017, 2019, 2020, 2021), MacBook Air (2020), MacBook Air (13-inch, M1, 2020), iMac (2017 and later), iMac Pro (2017 and later); DP 1.2: iPad Air (4th generation), MacBook Air (2018), MacBook Pro (2016), Mac mini (2018)
2. About Display on macOS System: macOS only support SST (Single-Stream Transport). And macOS and iPadOS don't support MST(Multi-Stream Transport) due to the limitation of macOS System itself.

3. If you are using a Macbook for single display, make sure to complete following set up to get the best resolution:
Click System Settings -> Displays -> Optimize For, then choose your Monitor Connected, and set your max resolution according to your monitor devices.

Free Shipping Over $20

Free Shipping on Orders Over $20

We support delivery to most areas of the United States. We have partnered with FedEx, DHL, and USPS for logistics to ship out Baseus products.

It usually takes 3-8 business days for your package to be delivered.

We do not ship to a P.O. Box or APO/FPO/DPO addresses.

See more details about shipping on our Shipping policy page.

Free Shipping Over $20

Free Shipping on Orders Over $20

We support delivery to most areas of the United States. We have partnered with FedEx, DHL, and USPS for logistics to ship out Baseus products.

It usually takes 3-8 business days for your package to be delivered.

We do not ship to a P.O. Box or APO/FPO/DPO addresses.

See more details about shipping on our Shipping policy page.

7-Day Money Back Guarantee 

Returns

Customers can return the item to us in its original condition within 7 days of receipt.

See our return policy for more details about what is needed for a smooth return process.

7-Day Money Back Guarantee 

Returns

Customers can return the item to us in its original condition within 7 days of receipt.

See our return policy for more details about what is needed for a smooth return process.

Hassle-Free Warranty

More infoation about how to warranty can be found in our Warranty Page.

Hassle-Free Warranty

More infoation about how to warranty can be found in our Warranty Page.

FAQ

Make sure the Type-C port of your device is full-featured (with charging, data transfer and DP Alt Mode function). Some functions, for example, mirroring or extending screen cannot be used if it is not full-featured.

Select a proper HDMI signal source. For example, monitors or TVs normally have HDMI 1 and HDMI 2 input labeled. For LG displays, go to Settings > Input > Input List > Select HDMI1 or 2.

The actual resolution ratio depends on the hardware of the connected device, if the connected device (laptop, HDMI cable, display) can't meet the promoted resolution ratio of this product, then it can't project with the highest resolution ratio.

The indicator light can help identify whether the USB-C port of the laptop supports the display output. If not, the indicator light willstart to flash when using the HDMI/VGA/DP port.

It is normal for the HUB to generate heat in the process of operation. The HUB has a built-in chip. The more types and quantity of interfaces a HUB has, the stronger processing power and more heat the chip delivers.