The shipping fee is $6.99 for orders under $59.9, with free shipping over $59.9
3-7 business days.
You may track your order here.
We are trying our best to make sure all your item(s) reach (reaches) you at the same time. However, if you order two or more items, the products are not always sent together because we use different shipping options depending on the products and the location of our warehouses. Once the items have been shipped, you will receive shipment notification emails with the tracking information for all packages. OR you could contact our customer support team at firstname.lastname@example.org for the tracking information of all of your packages.
Amazon functions as our logistics partner to ship out Baseus products. The carriers will be chosen in consideration of the best interest of customers.
Unfortunately, we cannot change the shipping address once the product is en route.
Please contact our customer support team at email@example.com.
● Credit Card (Visa, Mastercard, American Express)
● Wallers (Apple Pay, Google Pay, Meta Pay)
● Shop Pay
The refund payment usually takes approximately 5-10 business days. We will process your refund immediately, the processing time might vary depending on the bank.
After we receive your returned package(s), we will handle your refund immediately, and the corresponding bank will take over the process of the refund. The processing time might vary from 5-10 business days depending on the bank.
Please try the following steps to re-check the problem:
① Firstly please confirm that your earphone supports the APP function.
② And then when using the APP to bind the earphone: please turn on the Bluetooth function of your phone, but do not connect the earphone via Bluetooth first.
If the earphone has successfully connected to your phone via Bluetooth, please delete the earphone from the Bluetooth connection listing of your phone. (Because if the earphone is connected to the phone via Bluetooth first, the earphone signal will be in the working state, and the APP cannot search for the earphone. When bounding the APP, the APP must search for the earphone signal.)
③ When finding the earphone in the APP, please follow the APP instructions to bind the device.
④ After the APP has successfully bound the device, at this time, the earphone will be automatically connected to the phone via Bluetooth.
Press the power button to switch off the power bank.
- Arrange your monitors according to your preferences.
- Connect your docking station to your laptop.
- Using the proper cables, connect each monitor to the docking station.
- Connect a power supply to each monitor.
- Switch on the monitors.
- Turn on your laptop.
You could scan the QR code for an identification check, there is one on the back of the package for every product. The code can only be scanned once, if you need to check again, please contact firstname.lastname@example.org. For more instructions please refer to our Identification Check page.
Baseus is a Chinese company that produces a wide range of consumer electronics and accessories, including power banks, chargers, cables and more. We are headquartered in Shenzhen, China, and have offices and warehouses around the world.
You are at the official website of Baseus! Baseus only has one official website: www.baseus.com.
We have information on Baseus' official online store and online and offline authorized distributors on our Sales Channel page.