United States/English
Baseus EnerGeek GP12 Power Bank 145W 20800mAh
Baseus EnerGeek GP12 145W 20800mAh Power Bank is a versatile powerhouse. With 100W super - fast charging via PD 3.0, it quickly charges devices like a 14" MacBook Pro. Offering 145W for 2 devices and 4 - port charging, its large capacity is TSA - approved. A smart display and compact design make it ideal for travel and daily life.
● 100W Super-Fast Charging
● 145W Maximum Fast Charging for 2 Devices
● 20800mAh Large Capacity
● Charge 4 Devices Simultaneously
Shipping & Return Policy
Shipping & Delivery
1.1 Shipping Fee
Free Shipping on Orders Over $20.
There is a shipping fee of $6.9 for orders under $20.
1.2 Shipping Zones
Normally, your order will be directly dispatched from the warehouse near your location.
The delivery time for items is as follows: (only for the items purchased directly on baseus.com.)
|
Shipped From |
Processing Time |
Shipping Time |
|
US |
1-2 Business day |
3-8 Business days |
| HongKong | 1-2 Business day | 10-20 Business days |
*Delivery Time= Processing Time + Shipping Time
*For policy reasons, we do not support filling in PO Box/APO/FPO/DPO addresses or military addresses.
During Black Friday, expect extended delivery times due to high demand and increased order volume.
1.3 Delivery Areas
Baseus official website supports delivery to most areas of the United States. We cannot deliver to the following areas:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
Thank you for your understanding.
1.4 Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.
1.5 Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team shopify.us@baseus.com.We cannot change the shipment information once the product is en route.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhaps those packages are delivered on different time. Please wait 7 days and contact us for logistic tracking.
Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
Q: What do I need to do when I received a different product instead of what I ordered?
Please contact customer support at shopify.us@baseus.com.
Return & Refunds
Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
2.1 7-Day No Reason Return and 30-Day After-Sales Guarantee
- Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 business days of receiving a product if the product has a manufacturing defect.
2.2 How to start a return
- Contact the Baseus customer service team by email at shopify.us@baseus.com to obtain a return shipping address with the following information:
-
Order number
-
Proof of purchase
-
Video or photo of the faulty product (if applicable)
- Request for a Return in the email.
-You will receive an email with the return process with address and precautions.
2.3 Return shipping cost
For non-quality related warranty claims, buyer is responsible for shipping costs. The seller is responsible for shipping costs if he requests a return for product inspection.
Shipping costs should be covered by the buyer in the following situations:
- Customer issues (dislike, unwanted)
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning incorrect items
- Returning items claimed to have defects but found by Baseus quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
If the shipping item is over $39, please consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, Baseus cannot guarantee items are successfully returned.
2.4 Refund Policy
All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank.
Non-refundable situation
- A package with visible wear or damage
- Lost or stolen products
- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Items that are not from Baseus
- The product was used or dismantled
Shipping & Return Policy
Shipping & Delivery
1.1 Shipping Fee
Free Shipping on Orders Over $20.
There is a shipping fee of $6.9 for orders under $20.
1.2 Shipping Zones
Normally, your order will be directly dispatched from the warehouse near your location.
The delivery time for items is as follows: (only for the items purchased directly on baseus.com.)
|
Shipped From |
Processing Time |
Shipping Time |
|
US |
1-2 Business day |
3-8 Business days |
| HongKong | 1-2 Business day | 10-20 Business days |
*Delivery Time= Processing Time + Shipping Time
*For policy reasons, we do not support filling in PO Box/APO/FPO/DPO addresses or military addresses.
During Black Friday, expect extended delivery times due to high demand and increased order volume.
1.3 Delivery Areas
Baseus official website supports delivery to most areas of the United States. We cannot deliver to the following areas:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
Thank you for your understanding.
1.4 Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.
1.5 Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team shopify.us@baseus.com.We cannot change the shipment information once the product is en route.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhaps those packages are delivered on different time. Please wait 7 days and contact us for logistic tracking.
Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
Q: What do I need to do when I received a different product instead of what I ordered?
Please contact customer support at shopify.us@baseus.com.
Return & Refunds
Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
2.1 7-Day No Reason Return and 30-Day After-Sales Guarantee
- Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 business days of receiving a product if the product has a manufacturing defect.
2.2 How to start a return
- Contact the Baseus customer service team by email at shopify.us@baseus.com to obtain a return shipping address with the following information:
-
Order number
-
Proof of purchase
-
Video or photo of the faulty product (if applicable)
- Request for a Return in the email.
-You will receive an email with the return process with address and precautions.
2.3 Return shipping cost
For non-quality related warranty claims, buyer is responsible for shipping costs. The seller is responsible for shipping costs if he requests a return for product inspection.
Shipping costs should be covered by the buyer in the following situations:
- Customer issues (dislike, unwanted)
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning incorrect items
- Returning items claimed to have defects but found by Baseus quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
If the shipping item is over $39, please consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, Baseus cannot guarantee items are successfully returned.
2.4 Refund Policy
All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank.
Non-refundable situation
- A package with visible wear or damage
- Lost or stolen products
- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Items that are not from Baseus
- The product was used or dismantled
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Connector Type: USB Type-A, USB Type-C
Battery Capacity: 20800 milliampere hours (mAh)
Color: Gray
Special Features: Digital Display, Short Circuit Protection, LED Indicator Lights, Overcharging Protection, Fast Charging
Free Shipping Over $20
Free Shipping on Orders Over $20
We support delivery to most areas of the United States. We have partnered with FedEx, DHL, and USPS for logistics to ship out Baseus products.
It usually takes 3-8 business days for your package to be delivered.
We do not ship to a P.O. Box or APO/FPO/DPO addresses.
See more details about shipping on our Shipping policy page.
Free Shipping Over $20
Free Shipping on Orders Over $20
We support delivery to most areas of the United States. We have partnered with FedEx, DHL, and USPS for logistics to ship out Baseus products.
It usually takes 3-8 business days for your package to be delivered.
We do not ship to a P.O. Box or APO/FPO/DPO addresses.
See more details about shipping on our Shipping policy page.
7-Day Money Back Guarantee
Returns
Customers can return the item to us in its original condition within 7 days of receipt.
See our return policy for more details about what is needed for a smooth return process.
7-Day Money Back Guarantee
Returns
Customers can return the item to us in its original condition within 7 days of receipt.
See our return policy for more details about what is needed for a smooth return process.
Hassle-Free Warranty
More infoation about how to warranty can be found in our Warranty Page.
Hassle-Free Warranty
More infoation about how to warranty can be found in our Warranty Page.
FAQ
The USB-C port alone supports up to 100W of power (requires a PD 3.0 compatible device and a cable rated at 100W). When both USB-C ports are used simultaneously, the total output power reaches 145W.
This is a deliberate battery protection feature! When the battery is above 80%, the system switches to trickle charging to extend battery life and prevent overheating.
1. Single-port 100W charging: Use the included 100W USB-C to C cable with a compatible device (e.g., laptops).2. Dual-port 145W charging: Use only both USB-C ports (total device consumption ≤ 145W).
1. Input (Charging): Time remaining to fully charge the power bank.2. Output (Discharging): Estimated runtime for connected devices.The times are estimates based on the current load/power conditions.
1. Check if your phone supports PD or QC fast charging.
2. Use the included 100W USB-C cable.
3. Charge using a single USB-C port (using multiple ports may limit performance).