United States/English
Baseus Metal Gleam Series 9-in-1 USB C HUB
Baseus Metal Gleam Series 9-in-1 USB C HUB features dual 4K@120Hz HDMI, gigabit Ethernet, SD/TF card slots, and high-speed USB data transfer. Ideal for home offices and creative professionals.
● 120Hz USB C to HDMI Adapter
● Stable 1000Mbps Ethernet
● Fast Power Delivering Hub
● Advance USB C Card Reader
● Effortless Data Transfer
Shipping & Return Policy
Shipping & Delivery
1.1 Shipping Fee
Free Shipping on Orders Over $20.
There is a shipping fee of $6.9 for orders under $20.
1.2 Shipping Zones
Normally, your order will be directly dispatched from the warehouse near your location.
The delivery time for items is as follows: (only for the items purchased directly on baseus.com.)
|
Shipped From |
Processing Time |
Shipping Time |
|
US |
1-2 Business day |
3-8 Business days |
| HongKong | 1-2 Business day | 10-20 Business days |
*Delivery Time= Processing Time + Shipping Time
*For policy reasons, we do not support filling in PO Box/APO/FPO/DPO addresses or military addresses.
During Black Friday, expect extended delivery times due to high demand and increased order volume.
1.3 Delivery Areas
Baseus official website supports delivery to most areas of the United States. We cannot deliver to the following areas:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
Thank you for your understanding.
1.4 Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.
1.5 Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team shopify.us@baseus.com.We cannot change the shipment information once the product is en route.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhaps those packages are delivered on different time. Please wait 7 days and contact us for logistic tracking.
Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
Q: What do I need to do when I received a different product instead of what I ordered?
Please contact customer support at shopify.us@baseus.com.
Return & Refunds
Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
2.1 7-Day No Reason Return and 30-Day After-Sales Guarantee
- Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 business days of receiving a product if the product has a manufacturing defect.
2.2 How to start a return
- Contact the Baseus customer service team by email at shopify.us@baseus.com to obtain a return shipping address with the following information:
-
Order number
-
Proof of purchase
-
Video or photo of the faulty product (if applicable)
- Request for a Return in the email.
-You will receive an email with the return process with address and precautions.
2.3 Return shipping cost
For non-quality related warranty claims, buyer is responsible for shipping costs. The seller is responsible for shipping costs if he requests a return for product inspection.
Shipping costs should be covered by the buyer in the following situations:
- Customer issues (dislike, unwanted)
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning incorrect items
- Returning items claimed to have defects but found by Baseus quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
If the shipping item is over $39, please consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, Baseus cannot guarantee items are successfully returned.
2.4 Refund Policy
All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank.
Non-refundable situation
- A package with visible wear or damage
- Lost or stolen products
- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Items that are not from Baseus
- The product was used or dismantled
Shipping & Return Policy
Shipping & Delivery
1.1 Shipping Fee
Free Shipping on Orders Over $20.
There is a shipping fee of $6.9 for orders under $20.
1.2 Shipping Zones
Normally, your order will be directly dispatched from the warehouse near your location.
The delivery time for items is as follows: (only for the items purchased directly on baseus.com.)
|
Shipped From |
Processing Time |
Shipping Time |
|
US |
1-2 Business day |
3-8 Business days |
| HongKong | 1-2 Business day | 10-20 Business days |
*Delivery Time= Processing Time + Shipping Time
*For policy reasons, we do not support filling in PO Box/APO/FPO/DPO addresses or military addresses.
During Black Friday, expect extended delivery times due to high demand and increased order volume.
1.3 Delivery Areas
Baseus official website supports delivery to most areas of the United States. We cannot deliver to the following areas:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
Thank you for your understanding.
1.4 Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.
1.5 Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team shopify.us@baseus.com.We cannot change the shipment information once the product is en route.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhaps those packages are delivered on different time. Please wait 7 days and contact us for logistic tracking.
Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
Q: What do I need to do when I received a different product instead of what I ordered?
Please contact customer support at shopify.us@baseus.com.
Return & Refunds
Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
2.1 7-Day No Reason Return and 30-Day After-Sales Guarantee
- Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 business days of receiving a product if the product has a manufacturing defect.
2.2 How to start a return
- Contact the Baseus customer service team by email at shopify.us@baseus.com to obtain a return shipping address with the following information:
-
Order number
-
Proof of purchase
-
Video or photo of the faulty product (if applicable)
- Request for a Return in the email.
-You will receive an email with the return process with address and precautions.
2.3 Return shipping cost
For non-quality related warranty claims, buyer is responsible for shipping costs. The seller is responsible for shipping costs if he requests a return for product inspection.
Shipping costs should be covered by the buyer in the following situations:
- Customer issues (dislike, unwanted)
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning incorrect items
- Returning items claimed to have defects but found by Baseus quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
If the shipping item is over $39, please consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, Baseus cannot guarantee items are successfully returned.
2.4 Refund Policy
All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank.
Non-refundable situation
- A package with visible wear or damage
- Lost or stolen products
- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Items that are not from Baseus
- The product was used or dismantled
Pre-Purchase Consideration: Please make sure your laptop come with Thunderbolt 3/4 or full function USB C Port(support DisplayPort+Charging+Data transfer protocol).
Macbook Users Please Note: Due to the limitation of Mac OS, all external monitors will display the same content(such as A+B+B)
Features & Specs
Hardware Interface: Ethernet, HDMI, MicroSD, Secure Digital Card, USB 2.0, USB 3.0, USB Type C
Compatible Devices: iPhone 15 Series / ASUS ROG Ally / Steam Deck / MacBook / MacBook Pro(2021/2020/2019/2018); Macbook Air 2018-2020, Mac mini 2018-2020, iPad Pro/ Air 2018/2020, iPad mini 6; Dell XPS 9380/ XPS 13 9365/ XPS 15 2018; Dell Latitude E7370/ E7470/ E7480/ Dell Latitude 13 7000/ E7370L/ New XPS 15 i7 Lenovo Yoga 720-13IKB/Yoga 910; Yoga15 Thinkpad Ultrabook Pro; Thinkpad E590/ Thinkpad P72/ Lenovo C930; Microsoft Surface Book 2/ Surface Laptop 3; Surface Pro 7/ Surface Pro 8/ Surface Go; Galaxy Book Flex Alpha 2-in-1 13.3" QLED Touch-Screen Laptop; Galaxy Tab S5e/ Galaxy Tab S4; HP Spectre Laptop 13-af001TU/ Spectre x360 13t; Elitebook 840 G5 series/ Elitebook x360 1030 G3; Envy Geforce mx250/ Z book 15u G3 ASUS Zenbook UX330UA/ Zenbook Flip ux370u; Acer Aspire 5 2019; D17w3 Aspire c24-865; Samsung Galaxy S10+/ S10/ S9+/ S9/ S8+/ S8 Plus; Note 10/ 9/ 8
Total Usb Ports: 3
Number of Ports: 9
Total Number of HDMI Ports: 2
Wattage: 100 watts
Input Voltage: 20 volts
Smart Home Compatibility: Not Smart Home Compatible
Measurements
Item Dimensions L x W x H: 5.31"L x 1.93"W x 0.63"H
Item Weight: 5.3 ounces
Free Shipping Over $20
Free Shipping on Orders Over $20
We support delivery to most areas of the United States. We have partnered with FedEx, DHL, and USPS for logistics to ship out Baseus products.
It usually takes 3-8 business days for your package to be delivered.
We do not ship to a P.O. Box or APO/FPO/DPO addresses.
See more details about shipping on our Shipping policy page.
Free Shipping Over $20
Free Shipping on Orders Over $20
We support delivery to most areas of the United States. We have partnered with FedEx, DHL, and USPS for logistics to ship out Baseus products.
It usually takes 3-8 business days for your package to be delivered.
We do not ship to a P.O. Box or APO/FPO/DPO addresses.
See more details about shipping on our Shipping policy page.
7-Day Money Back Guarantee
Returns
Customers can return the item to us in its original condition within 7 days of receipt.
See our return policy for more details about what is needed for a smooth return process.
7-Day Money Back Guarantee
Returns
Customers can return the item to us in its original condition within 7 days of receipt.
See our return policy for more details about what is needed for a smooth return process.
Hassle-Free Warranty
More infoation about how to warranty can be found in our Warranty Page.
Hassle-Free Warranty
More infoation about how to warranty can be found in our Warranty Page.
FAQ
Yes, the Baseus 9 in 1 USB C Docking Station can charge other devices through its USB-A ports. You can charge a Samsung S23 or similar devices via the USB ports while the docking station is connected to your laptop.
However, note that the USB-C power delivery port is primarily designed for charging your laptop—it supplies power to both the dock and your connected device. For optimal charging speed of other devices, use the dedicated USB-A ports.
Yes, the Baseus 9 in 1 USB C Docking Station is compatible with MacBooks, including MacBook Pro and MacBook Air. It supports pass-through charging up to 85W via the USB-C PD port, so you can charge your MacBook while using the dock.
What works:
•Connect to any MacBook with a full-function USB-C port (Thunderbolt 3/4)
•Charge while using other ports simultaneously
•2 HDMI ports (supports up to 4K@120Hz)
•Ethernet, USB ports, SD card reader
Customers report this dock works well with MacBooks for connecting peripherals and monitors.
This is an important limitation to be aware of for the Baseus 9 in 1 USB C Docking Station:
Dual monitors with Mac — it depends:
•Mirrored displays: Yes, both HDMI ports work and will show the same content on both monitors
•Extended/independent displays: Not fully supported on Mac due to macOS not supporting MST (Multi-Stream Transport) mode
•This means on a Mac, both external monitors will show the same image — you can't have different content on each
What you can do on Mac:
•Use one external monitor as a fully extended, independent display
•Use clamshell mode (lid closed) for a cleaner dual-monitor extended setup — some MacBook M3 users report this works
Windows users don't have this limitation and can run full extended dual monitors independently.
If you need true independent dual-monitor support on a Mac, you may want to consider a Thunderbolt dock instead.
Yes, the Baseus 9 in 1 USB C Docking Station is plug and play with no drivers required.
Important caveat: This only works if your laptop's USB-C port supports Power Delivery + Data Transfer + DisplayPort Alt mode simultaneously. Most modern MacBooks, Dell XPS, and Windows laptops with full-function USB-C ports have this. If your laptop has a limited USB-C port, the dock may not work.
Customers confirm it works immediately once connected—just plug in the USB-C cable and all ports (HDMI, USB, Ethernet, SD card) are ready to use. No software installation needed.
The Baseus 9 in 1 USB C Docking Station has limited charging capabilities for other devices:
USB Ports (Can Charge):
•USB 2.0 & USB 3.0 ports can charge phones and other USB-A devices, but only when your laptop is connected to the dock (the dock itself draws power from your laptop)
•Power delivery through these ports depends on your laptop's battery level, so charging will be slow or may not work if your laptop is also running low
PD Port (Power Only for Laptop):
•The USB-C PD port is dedicated only to charging your laptop — it cannot charge other devices. This port passes power through to your laptop and the dock itself
Bottom Line:
If you want to charge phones/tablets alongside your laptop, you'd be better served with a dock that has a dedicated power supply with its own separate USB charging ports. This dock isn't designed as a multi-device charging hub.